Our company has implemented and applies the "European Guarantee of Conformity" towards the "Consumer" (End User), which provides coverage for 24 months, from the date of purchase, against factory defects and non-conformities eventually detected on the purchased product. The "Commercial Guarantee", offered by the manufacturer, unless otherwise indicated, is 12 months.
The guarantee does not cover products that have been tampered with, repaired by third parties or used not in accordance with the conditions of use envisaged. The products deemed defective, which in the unquestionable judgment of the Supplier are actually defective, can be repaired or replaced without this implying any liability for the Supplier for any direct or indirect damage.
Return requests must be sent to 3dcut.it in writing and sent to firstname.lastname@example.org. The warranty is provided exclusively in our laboratories or those of the manufacturer, depending on the brand and type of equipment. Upon receipt of the return authorization, the Purchaser is required to send the defective product at his own risk and expense. The customer must send the goods to be returned to the address that will be communicated.
The equipment must be sent carriage paid, otherwise the collection center will fail to collect it. The equipment will first be checked, then it will be decided, depending on the circumstances, whether to send it to service or replace it. The warranty for consumables such as lamps, batteries and the like is limited to what is stated in our product description. Shipping costs are always charged to the customer, unless otherwise indicated on the return authorization e-mail.
In order to benefit from the assistance, the customer must keep the invoice (or delivery note) that he will receive together with the purchased goods. The Customer can always download the DDT of his purchases from the website www.3dcut.it, by accessing the reserved area.
In case of return of equipment for repair under warranty, any verification of absence of the defect claimed by the customer could result in the application of a penalty of Euro 25.00 plus VAT.