Printers still sold under warranty: printers have a warranty of 2 years/800 hours on non-wearable parts that becomes 1 in case of invoice request.
The procedure includes a very detailed email to support@3dcut.it with the insertion of photos and videos as clear as possible, consequently our technical team will respond as soon as possible to solve the problem, if the problem encountered is the work of the customer will be charged the working hours € 75 / h excluding VAT.
The warranty presells the shipment of the pieces under warranty, to be agreed instead, the on-site assistance or the replacement of the parts at our laboratory, which if it has not been agreed before the purchase will be a consultant.
3d printers out of warranty or purchased from third parties: also in this case the procedure involves a very detailed email to support@3dcut.it with the insertion of photos and videos as clear as possible, consequently our technical team will respond as soon as possible with an appropriate proposal.