The consumer who for any reason is not satisfied with the purchase made, has the right to withdraw from the contract stipulated, without any penalty and without specifying the reason.

Simply fill in the appropriate form within your customer area within 14 days of receiving the product.

Always within the term of 14 days, all purchased goods must be returned to the sender (including packaging and any documentation and accessory equipment: manuals, cables, etc.); to limit damage to the original packaging, we recommend, when possible, to put it in a second box. The affixing of labels or adhesive tapes directly on the original product packaging should be avoided in all cases. In other words, everything must be done to ensure that the returned product is intact in all its parts, including the packaging. Return costs and the means to be used will be borne by and at the responsibility of the Customer who will not be compensated by 3dcut.it in the event that the goods are lost or damaged.

It will also be necessary to insert the return receipt inside the package which you can download within your customer area.

Once the goods have been received, 3dcut.it will, after a successful outcome of the verification of the returned goods, issue a credit note of the entire amount paid by the customer, net of shipping costs only.

If for some ongoing promotion or any other reason 3dcut.it has paid part or all of the shipping costs to the customer, since this gift is in any case subject to the purchase, since the purchase has ceased, by returning the equipment , the shipping costs already incurred by 3dcut.it would be recovered and deducted from the credit note. In the event that the customer has for example received the product with free shipping, since the cost of shipping amounts to Euro 10.00, 3dcut.it will deduct the remaining 10.00 Euro on the credit note. The credit note will be refunded within 14 days unless the Customer decides to purchase goods of the same amount or to maintain the credit for future purchases.

Cases in which it is not possible to exercise the right of withdrawal

Based on the provisions of Art. 5 - paragraph 3 - letter "d" - Legislative Decree 185/99 The consumer cannot exercise the right of withdrawal in case of supply of audiovisual products, video games or sealed computer software, opened by the consumer. The right of withdrawal is lost for lack of the essential condition of integrity of the goods (packaging and / or its contents), in cases in 3dcut.it you can ascertain: Even partial use of the goods and any consumables The lack or damage to the external packaging and / or original internal packaging The absence of integral elements of the product (accessories, cables, manuals, parts, ...) Damage to the product for reasons other than its transport In the cases indicated above, 3dcut.it will return the sender the purchased good, charging the shipping costs to the same.

Who has no right of withdrawal

The consumer cannot exercise this right of withdrawal if he buys for purposes related to his business or professional work or where he had purchased with VAT, with the related invoice.

Cancellation of an order

The customer can cancel the order by simply communicating it by e-mail to info@3dcut.it or by telephone to the numbers indicated on the contact page

Late cancellation

  • Order with payment by bank transfer. If the cancellation occurs after the shipment of the goods, the customer will still be required to receive the goods, subsequently requesting the return authorization. After the return the credit note will be issued and the customer will be refunded the amount paid, net of shipping and insurance costs for both shipping and return. Even if the customer refuses to deliver the goods to avoid the subsequent return, he will still be required to reimburse 3dcut.it for the shipping and insurance costs already incurred, as well as the shipping and insurance costs for the return of the goods by the Courier service.
  • Order with cash on delivery. If the customer who has requested and obtained to pay the goods on delivery, should cancel the order after the shipment of the goods, it will be held in any case upon receipt of the goods, promptly requesting the return and return of the amount paid, net shipping costs. Even if the customer refuses to deliver the goods to avoid the subsequent return, he will still be required to reimburse 3dcut.it the shipping and insurance costs, as well as the shipping costs already incurred, as well as the shipping and insurance costs. for the return of the goods by the courier.

Returns for incorrect order or incorrect supply

The request for return for incorrect order or incorrect supply must be sent within 7 days from the receipt of the goods.

The request for return following an incorrect order, involves the return of the amount paid less shipping costs and a penalty of 20% unless otherwise agreed. Following the return request, if this is authorized, it will be communicated by email. The customer must send the goods to be returned to the address that will be communicated, indicating clearly in view on the package of the package the date and time of our authorization email. The equipment must be sent carriage paid, under penalty of non-collection by the reception center. It is important that the equipment is packaged with the utmost care, taking all necessary precautions to avoid damage during transport. The equipment will first be checked, then it will be decided, depending on the circumstances, whether to send it to service, replace it, or proceed with the refund (in the case of a return request).

In the case of a request for replacement for an incorrect order, it is essential that the customer also sends the order relating to the equipment with which to replace it at the same time as the return request. The two procedures will be worked separately from an accounting point of view: - The return of the equipment will be followed by the issue of a credit note, net of shipping costs; - The order confirmation will be sent to the customer relating to the equipment ordered in replacement, of a value at least equal to or greater than the value of the returned equipment, communicating any amount to be paid in full.

If, following the return of the equipment for replacement, an order of other equipment of equal or higher value does not immediately follow (for example: if the customer is undecided on what to order as a replacement), the procedure will be frozen pending receipt of the new order. It will not be possible to ask for the return of money for returned goods due to incorrect order and contextual request for replacement, if the change of mind should occur after 7 days from receipt of the goods.

The return will be allowed, followed by the re-crediting of the amount paid (net of shipping costs and any other charges provided for the return) only if the request is made within the terms or in the event of withdrawal, where applicable. Please note that replacement will not be provided for items supplied only on order (indicated in the product description). The costs of packaging, shipping and insurance and any other accessory charges (both for shipping and for returning the equipment) will be borne by the customer.

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