The consumer who for any reason is not satisfied with the purchase made, has the right to withdraw from the contract stipulated, without any penalty and without specifying the reason.
Simply fill out the appropriate form in your customer area within 14 days of receipt of the product.
Also within 14 days, all purchased goods must be returned to the sender (including packaging and any documentation and accessory equipment: manuals, cables, etc.); To limit damage to the original packaging, we recommend, whenever possible, to put it in a second box. It should be avoided in all cases the affixing of labels or adhesive tapes directly on the original packaging of the product. That is, everything possible must be done so that the returned product is intact in all its parts, including the packaging. The costs of return and the means to be used will be borne and responsibility of the Customer who will not be compensated by 3dcut.it in the event that the goods are lost or damaged.
It will also be necessary to insert the return receipt inside the package that you can download in your customer area.
Once the goods have been received, 3dcut.it will issue, following a positive outcome of the verification on the returned goods, a credit note of the entire amount paid by the Customer, net of shipping costs only.
The refund of the entire order takes place in a maximum of 7 days.
The address to which the product must be sent back is:
3dcut by Baranzoni Davide
Via della Chiesa 4
41042 - Fiorano Modenese (MO) - Italy
If for some promotion in progress or any other reason 3dcut.it had paid homage in part or in full the shipping costs to the customer, since this gift is in any case subject to the purchase, having failed the purchase, by returning the equipment, the shipping costs already incurred by 3dcut.it would be recovered and deducted on the credit note. In the event that the customer had, for example, received the product with free shipping, since the cost of shipping amounts to Euro 10.00, 3dcut.it will deduct the remaining 10.00 Euro on the credit note. Within 14 days the credit note will be refunded unless the Customer decides to purchase goods of the same amount or to keep the credit for future purchases.
Cases in which it is not possible to exercise the right of withdrawal
According to the provisions of Art. 5 - paragraph 3 - letter "d" - Legislative Decree 185/99 The consumer can not exercise the right of withdrawal in case of supply of audiovisual products, video games or sealed computer software, opened by the consumer. The right of withdrawal is lost for lack of the essential condition of integrity of the goods (packaging and / or its contents), in cases 3dcut.it ascertains: Even partial use of the goods and any consumables The lack or damage of the external packaging and / or the original internal packaging The absence of integral elements of the product (accessories, cables,manual,parts,...) Damage to the product for reasons other than its transport In the cases indicated above, 3dcut.it will return the purchased good to the sender, charging the shipping costs to the sender.
Who has no right of withdrawal
The consumer can not exercise this right of withdrawal if he buys for purposes related to his business or professional work or where he had purchased with VAT, with relative invoice.
Cancellation of an order
The customer can cancel the order by simply notifying it by e-mail to the email@example.com address or by telephone to the numbers indicated on the contact page
- Order with payment by bank transfer. If the cancellation should take place after the shipment of the goods, the customer will still be required to receive the goods, subsequently requesting authorization to return. After the return, the credit note will be issued and the customer will be refunded the amount paid, net of shipping and insurance costs for both shipping and return. Even if the customer refuses delivery of the goods to avoid subsequent return, he will still be required to reimburse 3dcut.it the shipping and insurance costs already incurred, as well as shipping costs and insurance for the return of the goods by the courier.
- Order with cash on delivery. If the customer who had requested and obtained to pay for the goods on delivery, should cancel the order after the shipment of the goods, he will be required in any case upon receipt of the goods, immediately requesting the return and return of the amount paid, net of shipping costs. Even if the customer refuses delivery of the goods to avoid subsequent return, he will still be required to reimburse 3dcut.it the shipping and insurance costs, as well as the cash on delivery charges already incurred by it, as well as shipping costs and insurance for the return of the goods by the courier.
Returns for incorrect order or incorrect supply
The request for return for incorrect order or incorrect supply must be submitted no later than 7 days from receipt of the goods.
The return request following an incorrect order, involves the refund of the amount paid minus shipping costs and a penalty of 20% unless otherwise agreed. Following the return request, if this is authorized, it will be communicated by email. The customer must send the goods to be returned to the address that will be communicated, indicating clearly in view on the packaging of the package date and time of our authorization email. The equipment must be shipped carriage paid, under penalty of non-collection by the reception center. It is important that the packaging of the equipment is carried out with the utmost care, taking all the necessary precautions to avoid damage during transport. The equipment will first be checked, then it will be decided, depending on the circumstances, whether to send it for assistance, replace it, or proceed with the refund (in the case of a return request).
In the case of a replacement request for incorrect order, it is essential that the customer sends the order relating to the equipment with which to replace it at the same time as the return request. The two procedures will be processed separately from an accounting point of view: - Upon return of the equipment will follow the issuance of a credit note, net of shipping costs; - The order confirmation will be sent to the customer for the equipment ordered as a replacement, of a value at least equal to or greater than the value of the returned equipment, communicating any amount to be paid in balance.
If, following the return of the replacement equipment, an order for other equipment of equal or higher value does not immediately follow (for example: if the customer is undecided about what to order as a replacement), the procedure will be frozen pending receipt of the new order. It will not be possible to request the return of money for returned goods due to incorrect order and simultaneous request for replacement, if the change of mind should take place more than 7 days from receipt of the goods.
The return will be allowed which will be followed by the re-crediting of the amount paid (net of shipping costs and any other charges provided for the return) only if the request will be made within the terms or in case of withdrawal, where applicable. Please note that for items supplied only to order (indicated in the product description) there will be no replacement. The costs of packaging, shipping and insurance and any other ancillary charges (both for shipping and for returning the equipment) will be charged to the customer.